Job Title: HubSpot Operations & Service Hub Expert

Location: Mexico City, Mexico

Company Overview:

Clivi is Mexico’s first digital clinic dedicated to helping patients with chronic health conditions, specifically targeting type 2 diabetes—one of the leading causes of death in Latin America. Our mission is to transform lives across the region by providing integrated, data-driven healthcare solutions. As a purpose-driven startup, we are looking for exceptional individuals who are passionate about making a positive impact and excited to be part of our growth journey.

About the Role

We’re hiring a high-potential, extremely hands-on operator to own and improve the day-to-day execution of our Service Operations in HubSpot (Service Hub + Operations Hub). This is not a “you must already be the expert” role. We want someone who learns fast by building, breaking, fixing, documenting, and iterating.

You will be mentored, but you are expected to be autonomous in learning: digging into HubSpot docs, testing in sandbox, debugging workflows, and proposing improvements. If you have strong startup ops instincts, enjoy technical problem solving, and love making systems run smoothly, you’ll grow quickly into a HubSpot Ops expert.

What you’ll own (responsibilities)

1. Operate and improve patient support flows in HubSpot Service Hub

• Keep ticket pipelines, statuses, routing, SLAs, and inbox workflows clean and consistent
• Identify bottlenecks and propose changes to reduce response and resolution times
• Ensure our ticket taxonomy (reasons, channel, priority, outcomes) stays reliable

1. Build automation with a “systems” mindset
   1. Create and iterate workflows for assignment, escalation, notifications, closure rules, and internal handoffs
   2. Improve data quality with Operations Hub tools (formatting, property hygiene, dedup, validations)
   3. Document workflows clearly so the org can maintain them
2. Integrations and data flow (with support)
   1. Help maintain and monitor integrations (WhatsApp, telephony, internal tools, Make/Zapier/n8n)
   2. Define and validate field mappings, required properties, and error-handling rules
   3. Troubleshoot breakages and coordinate fixes with engineering or vendors when needed
3. Reporting and operational visibility
   • Maintain dashboards and weekly performance reporting for support operations
   • Track core metrics (SLA, backlog, reopen rate, ticket volume mix, productivity, quality signals)
   • Turn data into actions: propose experiments and run them
4. Operational rigor
   • Create SOPs, checklists, and a lightweight change-control process for HubSpot changes
   • Be the “owner” of consistency: naming, properties, conventions, and audits

What we’re looking for (must-have)

• 2–3 years in startups or fast-changing environments, ideally in operations, CX ops, revops ops, product ops, or similar
• Very hands-on builder: you learn by doing, and you’re not afraid to break things in a sandbox